Membership management software

Keep member information in one place

Open Communities gives your committee a shared place for member details, groups and admin access. People with the right access can find member details and manage group assignments. Keep this information in your own community area, rather than in separate committee copies.

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Find the person and details you need

With the right permissions, your admins can search the member list and view member records. They can check a person’s name, contact details, account status and assigned groups.

Your committee has a shared place to look when it needs those details. There is less need to search through inboxes, spreadsheets or a volunteer’s files.

Set up groups for your activities

Create and maintain groups for your committees and activities. Check who belongs to each group. Update their group assignments when people take on new tasks.

For example, a group can bring together the people who help run an activity. Which group they belong to and which admin tasks they can use are separate choices.

Decide who can manage each task

Roles and permissions set who can view or manage information in your community area. Start with what each person needs to do.

One person may run events, while others publish content, review payments or scan QR tickets at check-in. These are examples of duties, not preset roles. Review the access each person needs for their tasks.

How member details, groups and access differ
Part	What it means
Member record	Holds details about a member of your organisation. Being a member does not, on its own, give someone admin access.
Event registration	Records someone signing up for an event. This is not the same as joining your organisation as a member.
Group	Brings people together for committees or activities. Group assignments are separate from admin access.
Roles and permissions	Set who can view or manage information in your community area.
Sign-in	Identifies the account holder. Signing in does not give someone full control of your admin area.

Review groups and access at handover

For example, someone may stop running events but stay a member. An admin with the right access can check their member details and group assignments. They can then review that person’s admin access as a separate step.

Make these checks part of your committee handover. Your organisation’s information stays together in its community area as you change who handles each task.

Let members manage their account details

Members can update the profile details and contact consent choices available in their own account. Once signed in, they can also view their own event registrations and available ticket details.

These account tools let members check their own details without taking on your committee’s admin tasks.

See what members can do in their account

See how your committee can use related tools to run events, prepare messages and review payments.

Events and attendees

Manage event registrations, attendee details and QR check-in. Keep each person’s event details with the event they signed up for.

Explore event administration

Community messages

Prepare messages about your activities. See which channels you can use and how their setup affects sending.

Explore community communications

Related payment details

Review payment details for events and projects where relevant. Keep those details with the activity they relate to.

Understand payment administration

See how the tools fit together in the platform overview. For club-focused uses, read the practical club administration examples.

Still weighing up your options? Compare membership software choices to help decide what to ask.

Bring your member information together

Create your community, or ask about your committee’s needs. Compare current plans and charges to help choose your next step.